Please go through the recorded training sessions with the topics presented in the Day 5 of the training program.
1.Campaign Management:
2. Call Center
3. Used Cars Purchasing and Complaint Management:
The agenda with the topics presented in the 5th day of the Training Program QR3-2020 is provided below:
Day 5 : 28/08/2020 | Time | Topic | Trainer |
09:00 – 09:30 | •Summary of the topics demonstrated in the previous day / additional questions & answers | ||
09:30 – 10:00 | •Omni Channel Campaign Audience Builder: - static lists - Dynamic lists - exclusions | Nikos Ioannou / Dionysis Konstantinopoulos | |
10:00– 10:20 | •OMNI channel: Campaign Newsletter, MyAccount Email Templates Templates: - Standard Templates – How to create own templates | ||
10:20 – 11:00 | •Campaign Management (Part 1) •Configure a campaign •Create Contacts •Create Lists (Static, Dynamic) •Conditions •Create Audience •Import scenarios •Import File | ||
11:00 -11:30 | •Campaign Management (Part 2) •Create Newsletter, SMS •Clone a Campaign, Channel •Reset a campaign •Publish a Campaign •Preflight •Results | ||
11:30 - 12:30 | •Call center | ||
12:30 – 13:30 | •Lunch Break | ||
13:30 – 14:00 | •Complaint Management | ||
14:00 – 14:30 | •Used Cars Purchasing | ||
14:30 – 15:00 | •Questions & Answers (60m) |
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