For this training day you can go through the following recordings for further study:
1.Summary of the topics presented on day 3, Integration with MS Offiice 365, Digital After Sales Workplace (Part I):
2.Digital After Sales Workplace (Part II):
The agenda with the topics presented in the 4th day of the QR3-2020 Training Program is provided below:
Time | Topic | Trainer | |
Day 4: 27/08/2020 | 09:00 – 09:30 | •Summary of the topics demonstrated in the previous day / additional questions & answers (30m) | |
09:30 – 10:00 | •MS Office 365 Outlook OneDealer Add-on | Nikos Ioannou | |
10:00 – 12:00 | •After Sales Process •Online Service Management •Service Packages maintenance •Service Advisors availability •List of workshops •ASW via My Account scenario •Create Offer •Offer Approval •Approval Confirmation •Reception of the vehicle (Damaged Photo (upload, template), Video, file) •Additional CC needed •On site approval •Job card assignment to a Mechanic •Check parts availability •Reserve qty in case of availability •Order qty in case of unavailability •Purchasing •Time clock-in / clock-out •Invoicing •Payment •Job Card status updated visible from Digital After Sales Workplace •Delivery of the car | ||
12:00 – 13:00 | •Lunch break | ||
13:00 – 14:00 | •After Sales – Additional features •Book a Service via OSM scenario •Walk-in (new/ existing customer) •Kosmocar case (API – real time fetching data from the customer) | ||
14:00 – 15:00 | •Questions & Answers (60m) |
Please find below the link to the material presented during this training session:
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