General Description of the Feature
in the Lead module when a Lead is in state Order the user can select to 'Order Customer Concerns'
In the pop up the user can select estimation date and customer concerns
User can add Estimated Completion Date and Customer Concern. After saving the transition a request has been created from DSW to DMS with all the information about the customer concerns and with the Estimated Completion Date
Business Benefit
Configuration
Business Cases
Administration and Process pages
Setup Keys
Option Fields
Workflow
Validations
Transition Required Views
External Functions
Approvals