General Description of the Feature
This feature deals with the re-design and enhancement of the Online Service tracker page and the WF Stage Groups that are used by this process.
Online Service Tracker - Language
Two new setup keys are developed and are responsible for the language the service tracker content will have:
Setup Key | Comments |
|---|---|
OnlineServiceTrackerDefLang | The admin could define the Default Language will be be taken to display the stage groups in the system (ISO Languages) as exist in the system |
OnlineServiceTrackerRespBPLang | Values (True, False)True: If is true it should get the Language defined in the BP Entity and display the stages in the language defined on the BP
False: If it false it should take the value defined in the setup key (OnlineServiceTrackerDefLang) |
Online Service Tacker - Content (Stage Groups)
To improve the UI and make the online service tracker more configurable we should be able to manage which stage groups will displayed in the Online Service Tracker. Therefore, the below changes are developed.
Two new fields have been added in the Stage Group update and create form:
- Display in B2C: Boolean Field if it is true the it should be displayed as State in the Online Service Tracker if it False it should not be displayed. By default it should be false.
- Is Final: Utilized the field “Is Final” from the Stage Group and if the field is marked as final is displayed as “Completed”.
The shorting order of the stage groups within the online service tracker page is controlled from the "Short" field in the form.
Prerequisite
This feature is part of the Digital After Sales Workplace (DASW) module of OneDealer. It is mandatory that the DASW module is enabled and fully configured for this feature to work properly.
Find all the DASW related documentation here: B.1.3 After Sales WorkPlace
Business Benefit
Dealers now have a tool designed to meet this challenge head-on with DASW Ongoing Service Tracker, which offers the following benefits:
- Real-Time Service Status: Dealers can offer their customers the ability to access real-time vehicle service status updates online through a customized URL link provided via email or text message.
- Increased Consumer Transparency: Dealership trust and loyalty increase when consumers have visibility into the status of their vehicle throughout the service experience.
- Reduce Phone Call Volume: Service advisors as well as Call Agents can spend less time answering the phone and focus on other tasks at hand, increasing department capacity and improving the customer experience.
Configuration
Setup Keys:
Setup Key | Comments |
|---|---|
OnlineServiceTrackerDefLang | The admin could define the Default Language will be be taken to display the stage groups in the system (ISO Languages) as exist in the system |
OnlineServiceTrackerRespBPLang | Values (True, False)True: If is true it should get the Language defined in the BP Entity and display the stages in the language defined on the BP
False: If it false it should take the value defined in the setup key (OnlineServiceTrackerDefLang) |
Workflow:
Stage Group
New fields:
- Display in B2C: Boolean Field if it is true the it should be displayed as State in the Online Service Tracker if it False it should not be displayed. By default it should be false.
- Is Final: Utilized the field “Is Final” from the Stage Group and if the field is Final we should display the final stage as “Completed”.
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