Business Benefit
The customers of the Service Workshops that use OSM and DASW can book easily through the B2C OSM platform an appointment for the service of their vehicle. This make the whole process of service appointment booking easier both for the end customer and the Service Advisor. The Service Advisor can monitor all the appointment requests and qualify them based on the communication with the end customer.
Configuration
Hyundai FAT OSM URL: https://servicebooking-hyundai-fat.onedealer.com/
The IT team should, firstly, link each OSM application with the relevant DSW application.
Setup Keys (IDMS_OSM_Settings):
Related to the Make
- For Hyundai:
- U_IDMS_Key = hyukiaMakeValue
- U_IDMS_Value = HYUNDAI (XIS_MFCTCD.Description for hyundai)
- U_IDMS_Type = 1 (reference to the Hyundai tenants)
- U_IDMS_Key = staticMakeCode
- U_IDMS_Value = 22 (XIS_MFCTCD.Code for hyundai)
- U_IDMS_Type = 1 (reference to the Hyundai tenants)
- U_IDMS_Key = hyukiaMakeValue
- For KIA:
- U_IDMS_Key = hyukiaMakeValue
- U_IDMS_Value = KIA (XIS_MFCTCD.Description for kia)
- U_IDMS_Type = 1 (reference to the Kia tenants)
- U_IDMS_Key = staticMakeCode
- U_IDMS_Value = 27 (XIS_MFCTCD.Code for kia)
- U_IDMS_Type = 1 (reference to the Kia tenants)
- U_IDMS_Key = hyukiaMakeValue
Related to the Calendar
- CalendarStartWorkingHour = the first time slot of the calendar (format is hourly, i.e: 7)
- CalendarEndWorkingHour = the last time slot of the calendar (format is hourly, i.e: 16)
Locations (Workshops):
Workshop list in OSM
The Locations under each Branch that appear in OSM should have:
- Through the DSW UI, in the Locations list:
- Location Type = Service
- Show In B2C = YES
- Makes(Comma Separated Codes) = 22 (XIS_MFCTCD.Code for hyundai)
- Address: In case the complete address can not be found through Google Maps adding, it can be added in the Detailed Address section along with longitude and latitude (info can be found through Google Maps). This info is crucial for the map and the distance calculation in OSM.
Calendar in OSM
The OSM Calendar displays the available hours in the calendar and appointment duration based on the configuration in each Location:
- Through the DSW UI, in the Locations list:
- Appointment Interval Mins = 30 (the minimum amount of appointment intervals that the OSM calendar should display)
- Through the Database, COMMON.Location:
- For each location the calendar availability should be added for each day of the week.
- The format of each entry should be W|HH:MM-HH:MM (i.e.: W|08:00-16:00)
reCAPTCHA configuration:
- The IT department should setup the Google Captcha and add it in the Whitelist
- The authentication key given from Google should be added in IDMS_OSM_Settings:
- recaptchaSiteKeyV2 = 6LfsHQceAAAAAE4vGH-OkWm26B4pHzr5chUHO3VX
Vehicle Families:
The vehicle families that should be available in the drop down of the "Vehicle Information" tab in OSM, are configured in the Model Tree page (XIS_MDLS):
- The families should be marked with:
- Is Enable = Yes
- Display in B2C = Yes
Customer Concerns:
The Customer Concerns that should be available in the "Customer Concern" tab in OSM, are configured in the Customer Concerns list (~/CustomerConcern/CustomerConcernList):
- Each CC that should be available in OSM, should have
- Is Active = Yes
Show In B2C = Yes
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