General Description of the Feature
When a Customer Call Back request was created by a Call Center user and assigned to a Sales Person, after the Request has been completed and Closed the case was not visible anymore to the user.
This was creating problems in the case that if the same customer called again ,the History and Comments of his case where not accessible by the Call Center employees in the Activities window.
A solution was created to tackle this issue, and now the users have the option to see the result and the comments from the previous conversation with the customer for further communication in the future.
Business Benefit
The Call Back request comments and results are visible and accessible to the user in the case that the customer needs further communication in the future.
Configuration
None
Additional Information
Feature ticket: ODP-1950
Test Case: QA-1871
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